E-mail us at firstname.lastname@example.org to begin the return process.
We are not responsible for failed delivery due to an incorrect address provided at checkout. If your package tracking states "returned to sender" or "undelivered" please contact us for steps to retrieve/re-send your package. We offer cancellation on these orders with a $7 cancellation fee if and only if the package is returned to sender rather than wrongly delivered. Of course, if this error is corrected prior to shipment there is no fee associated (please double check your address!).
Once we ship a package to the address provided by the customer, the package is in the postal service's hands. We will always assist in any complications, however we recommend to contact your local postal service for any issue in delivery to intercept and avoid a package being returned to sender or delivered to the wrong address (for example: incorrect address provided at checkout, package tracking marked as "delivered" but unable to locate your package, etc.). Feel free to contact us in this event via e-mail at email@example.com and we will help you in any way we can; however, we are not responsible for errors in the post and these must be dealt with by filing a case through them to achieve outcome.
We are not responsible for any customs-imposed charges. If these fees are not paid and you do not receive the item because of this, we can not be held responsible. If we receive the item back at our headquarters, we will notify you and give you a choice to have the item re-shipped or cancelled for a flat $7 fee.
You may cancel your order for a refund prior to processing. Note that there is a $7 cancellation fee. For the best success in cancellation or change in your order, please contact us within 12 hours of placing your order. However, we cannot guarantee successful cancellation or order editing once the order is placed.
We are unable to cancel, allow edits, or make address changes to orders that have already been shipped.